How can I make sure my order arrives in time for Christmas?
FILA is committed to making sure your holiday gift arrives on time. Therefore, to ensure delivery on or before December 24th, please keep the deadlines below in mind.
• FedEx SmartPost Ground Shipping: Place orders by 11 am on December 14th
• FedEx 2nd Day Shipping: Place orders by 11 am on December 21st
• FedEx Overnight Shipping: Place orders by 11 am on Decemberr 22nd
Will I have a problem returning an item?
Returns will be accepted through January 31st, 2017 for all orders placed between November 14th and December 25th.
You will receive a full refund, minus a flat $8.00 handling fee; Fila will cover all return shipping costs within the allotted time period. Please allow 21 business days for your refund to be processed.
Return Exceptions: EFFECTIVE JULY 26, 2012, any full priced items or items indicated with the words 'Sale' in red may be returned if they are unused, unworn product. Handling fees are subject to tax in the state of Maryland PLEASE NOTE: any product(s) marked 'Final Sale' are not available for refunds, returns or exchanges.
What if I have to exchange an item?
We do not perform exchanges at this time – but we've got you covered. For assistance in placing a new order for a different size or color, please contact our customer service line at 1.800.845.FILA (3452). We are happy to offer FREE GROUND SHIPPING on your replacement order. (And, yes, returns are always free.)
Have a question?
Chat with a live agent 9:00 am - 9:00 pm ET, Monday - Friday and 10 am - 6 pm ET Saturday, or give us a call 1.800.845.FILA (3452). Please note that our call center will be closed from 5:00 pm ET on December 24th until 10:00 am ET on Saturday, December 26th.